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Legal Framework for Your Account

When you open an account with us, you're entering into a clear agreement about how we handle your data, verify your identity, and process your withdrawals.

Account Verification RequiredData Protection StandardsPayment Verification ProcessSupport Available 24/7
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REACH US DIRECTLY

Contact Us About Legal and Account Matters

Your account rights and our legal obligations are not abstract — they're enforced through active support.

Live Chat Open the chat widget inside your account lobby or on our site. Indonesia-based support team responds in English. Average wait under 2 minutes during business hours.
Email Support Send your legal question, data-access request, or account concern to our support email. We reply within 24 hours with a full answer and next steps clearly outlined.
Support Portal Log into your account and browse the Help section for FAQs on verification, withdrawal holds, data requests and account suspension. Search by keyword or browse by topic.
HOW WE PROTECT YOU

Data Security, Retention and Your Control

We take your information seriously because your account is yours. Deposits and withdrawals are encrypted end-to-end; your payment details are never stored on our servers after a transaction completes.

Encryption Standard

All account logins and payment transfers use TLS 1.2 encryption. Your password is hashed using bcrypt so we cannot see it, even internally. Two-factor authentication is available on your security settings.

Payment Data Policy

DANA, OVO, GoPay and QRIS details are processed by the payment provider directly. We retain only a masked reference (last 4 digits and provider name) for your transaction history and never store full card or wallet data.

Data Retention

Account information is kept while your account is open. After closure, transactional records are retained for 7 years for regulatory compliance. You can request export or deletion by contacting support.

Cookie and Tracking

We use session cookies for login persistence and analytics cookies to understand how players navigate the lobby. No cross-site tracking. You can disable non-essential cookies in your account preferences.

Withdrawal Verification

First withdrawals require identity verification — government ID photo and proof of address. We process this within 4 hours on business days. Verified accounts can withdraw to DANA, OVO, GoPay and QRIS in under 10 minutes.

Data Access Request

Email us asking for a data copy and we'll compile everything we hold about you — account history, transactions, login records, device IPs — within 5 business days in a portable format.

Legal Questions About Your Account

You'll need your full name, email address, phone number and date of birth. Before your first withdrawal, we'll ask for a photo of your ID (national identity card or passport) and proof of your address (utility bill or bank statement dated within 3 months). This meets regulatory requirements where we operate.

Account data is stored on secure servers in regions where local law permits operation. Only our support and compliance teams can access your data to resolve issues or fulfill legal requests. We never sell or share your information with advertisers. Payment processors (DANA, OVO, GoPay, QRIS) see only the transaction amount and your masked account ID, not your full profile.

Yes. Email our support team with 'Data Access Request' in the subject line and we'll compile your complete account history — deposits, withdrawals, login times, device information, and betting records — within 5 business days as a downloadable file.

If we detect unusual activity or need to confirm your identity, we'll email you with specific instructions. We may ask for additional documents or a video call to verify you're the account holder. Verified accounts regain full access within 24 hours. If you believe this is an error, contact support immediately with your account ID.

Transactional records and account history are retained for 7 years to comply with audit and tax regulations. Your login credentials and personal contact details are deleted within 30 days of closure. You can request full deletion of non-regulatory data by emailing support.

You can update your email, phone number and address anytime in your account settings. Your name and date of birth cannot be changed after verification is complete. If you need to correct information, contact support with proof of the correct details and we'll review your request within 2 business days.

Access depends on local law in your region. When you open an account, we verify your location based on your IP address and documents. If you're in a restricted jurisdiction, your account will not be eligible for deposits or withdrawals. Contact support if you believe this is incorrect and provide your location documentation.

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